Shipping policy

Shipping Policy - The Healing Tree of Life

Effective Date: 11/04/2022

Thank you for choosing The Healing Tree of Life as your trusted source for holistic wellness products. We are committed to providing you with exceptional customer service and ensuring that your orders are shipped and delivered in a timely and reliable manner. This Shipping Policy outlines the terms and conditions related to shipping and delivery of our products. Please read this policy carefully before placing an order.

  1. Order Processing: a. Upon receiving your order, we will process it within 2 business days. Business days exclude weekends and public holidays. b. Please ensure that your shipping address and contact details are accurate and up to date at the time of placing the order. Any discrepancies may cause delays or delivery issues, and we cannot be held responsible for such occurrences.

  2. Shipping Methods: a. We offer shipping through reputable carriers such as Royal Mail, and DHL. b. The available shipping options will be presented to you during the checkout process, and you can choose the one that suits your preferences and requirements. c. We reserve the right to select an alternative shipping carrier if necessary to ensure timely delivery.

  3. Shipping Costs and Delivery Time: a. Shipping costs will be calculated based on the total weight of the package, shipping destination, and the chosen shipping method. b. During the checkout process, you will be provided with an estimated delivery time frame. Please note that this is an estimate, and actual delivery times may vary depending on various factors, including carrier delays, customs procedures, and unforeseen circumstances. c. We are not responsible for any additional customs fees, taxes, or duties that may be incurred during international shipments. It is the customer's responsibility to be aware of and comply with any applicable import regulations or fees.

  4. Tracking: a. Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. b. It may take up to 48 hours for the tracking information to be updated on the carrier's website after receiving the tracking number.

  5. Delivery Issues: a. While we strive to ensure timely and successful delivery, there may be instances beyond our control that could result in delays, such as natural disasters, weather conditions, or logistical challenges. We appreciate your understanding in such situations. b. If you encounter any issues with the delivery of your order, please contact our customer support team, and we will do our best to assist you in resolving the problem.

  6. Order Cancellation or Modification: a. If you wish to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate your request, provided that the order has not been shipped already. b. Once the order has been shipped, we are unable to make any changes or cancellations.

  7. Returns and Refunds: Please refer to our Return and Refund Policy for detailed information regarding returns, exchanges, and refunds.

  8. Lost or Damaged Packages: a. In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to investigate the issue and resolve it to your satisfaction. b. Please note that we are not liable for any loss or damage that occurs after the package has been delivered to the specified address.

  9. International Shipping: a. We offer international shipping to select countries. However, please be aware that additional shipping fees, customs duties, taxes, or import regulations may apply, which are the responsibility of the customer. b. Delivery times for international shipments may vary significantly due to customs clearance procedures and local postal